SentriLock Q & A

There are two ways to assign a lockbox to a listing:

• Via the SentriLock Server

• Through the Lockbox

Assign a Lockbox to a Listing via the SentriLock Server

1. Use the SentriLock Card Utility to log in to the REALTOR^® Lockbox Web Site.

2. Click My Lockboxes or Lockboxes. Click the serial number of a lockbox. You can use the Search bar to search for a specific lockbox.

3. From the Edit Lockbox window, click the Select button next to the Listing field.

4. Use the Select Listing window to select the listing you'd like to assign to the lockbox you selected. You can use the Search bar to search for a specific listing. After you select a listing, click OK.

5. After you select a listing, the SentriLock Server displays the On Listing Since field. By default, the On Listing Since field will display the date you took ownership of the lockbox. You can click the Calendar button to display a Calendar. You can use the Calendar to select the date you assigned the lockbox to the listing.

6. Click Save Changes.

Assign a Lockbox to a Listing via the Lockbox

Agents can use the instructions below to use the lockbox to assign a listing.

1. Insert your SentriCard^® into the lockbox. Enter your PIN and press ENT.

2. You can enter either one of the following commands to assign a listing to a lockbox:
   • FUNC + 2 + MLS Number + ENT

   • FUNC + 2 + Numeric portion of the listing's address + ENT

     If you have a listing at 282 S. Main you could enter FUNC + 2 + 282 + ENT to assign a lockbox to a listing. If you make a mistake while entering the MLS number or street address, remove your SentriCard from the lockbox and repeat these instructions. The SentriLock Server will search your listings and your team member's listings to find a match. If the SentriLock Server finds more than one listing with the same street number, it does not assign any listing to the lockbox. When you finish, renew your SentriCard^® to update the SentriLock Server with the listing and lockbox information.

Note: if you renew your SentriCard^® and the SentriLock Server is unable to find the listing information, the Location column on the Lockboxes window will display Pending Assignment to Location No. followed by the number you entered into the lockbox keypad. You can click Pending Assignment to Location No. to open the Edit Lockbox window. You can use the Listing field on the Edit Lockbox window to assign a lockbox to a listing. If the listing is not on the SentriLock Server, SentriLock will import the listing from your MLS system and attempt to re-assign the lockbox to the listing. SentriLock usually imports information nightly from your MLS. If SentriLock does not import information from your MLS, you'll need to manually enter the listing. If several days have past and the SentriLock Server has not imported a listing that matches what you entered into the keypad and you have not used the Edit Lockbox window to assign the listing to the lockbox, the SentriLock Server will send you an e-mail message. The e-mail message will let you know it was unable to assign the lockbox to the listing.

After a listing has been assigned and you have updated your key card using the SentriLock Card Utility, you will be able to view the access log on the REALTOR^® Lockbox Web Site. If for some reason you later release the shackle while the lockbox is still assigned to the property, the REALTOR^® Lockbox Web Site will disassociate the lockbox from the property. Accordingly, if you remove and then reinstall the same lockbox on a property, it is necessary that you repeat the directions to Assign a Lockbox to a Listing via the Lockbox.

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