SentriLock Q & A

If you have a lockbox that is not operating properly or questions about the lockbox system, you can contact SentriLock Customer Service at 1-877-736-8745.

The SentriLock goal is to answer your call in approximately 20 seconds. We recognize that over the past several weeks the customer service hold time has not been to standard. This has been partly caused by a large conversion in California. Our SentriLock representatives have assured us that they will quickly recover to their 20-second goal.

Since our conversion to the SentriLock system, we have had lockboxes that have malfunctioned. Some of you have experienced the process of having the SentriLock Locksmith remove a malfunctioning box from a property.

Beginning next week Rick Allamong, our MLS Chairperson, will be assisting SentriLock and several other SentriLock boards to test a software patch designed to correct many of the malfunction causes. This patch should greatly reduce the occurrence of your need for service. Once testing is completed and determined successful, the software patch will be deployed to our lockbox system.

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