SentriLock Q & A

It is important that REALTORS^® make showing appointments with the listing firm prior to entering any property containing a SentriLock lockbox. Additional showing instructions are found on the full display MLS datasheet. Prior to beginning your showing appointment, be sure to renew your SentriCard.

You may purchase a personal card reader for your personal PC through the SCAOR office. Card readers are $41. You may use any card reader to update your SentriCard.

How to Renew your SentriCard^®

To renew and update your SentriCard^® insert your SentriCard^® into the card reader.

1. The SentriLock Card Utility resides in the System Tray on the computer where a card reader has been installed. After you insert your SentriCard^® into the card reader, the SentriLock Card Utility displays the Login window. If the SentriLock Card Utility does not automatically display the Login window, it may no longer be in the System Tray. Click Start > Programs > SentriLock Card Utility > SentriLock Card Utility to run the SentriLock Card Utility.

2. The SentriLock Card Utility will detect the SentriCard^® owner's ID and fill in the SentriLock ID field. Enter your password in the Password field. Your logon name and password is your current MLS logon and password.

3. Click Renew to renew and update your SentriCard^®. During the update process, the SentriLock Card Utility may prompt you to send any access information you may have stored on your SentriCard^® to the SentriLock Server. The access information tells the SentriLock Server what lockboxes you accessed with your SentriCard^®. Sending access information is NOT automatic. If there is access information on your SentriCard^®, the SentriLock Card Utility will display the Upload Server Files message. Click OK on this message to continue renewing your SentriCard^®.

4. When the SentriLock Card Utility finishes updating your SentriCard^® it displays the Renew Card Summary window.

5. The Renew Card Summary window displays the new expiration date of your SentriCard^®. Click OK and remove your SentriCard^® from the card reader.
   1. Note: The day you renew your SentriCard^® counts as the first day of the renewal period. For example, your Association has a renewal period of 3 days. You renewed your SentriCard^® on January 1, 2007. Your SentriCard^® will expire on January 3, 2007.

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