SentriLock Q & A

Showing property using the SentriLock system is quite easy.

First, remember to always make a showing appointment with the listing broker before you enter any property. Second, be sure your SentriCard has been updated.

At the property, follow these two easy steps:

Step 1 - Insert your SentriCard^® into a lockbox. Wait until the CODE light displays, then enter your PIN and press ENT. The lockbox will respond with the READY light.

Step 2 - Remove your SentriCard^® from the lockbox while the READY light is lit and the key compartment will open. You're in!

Note - if the lockbox displays a steady CARD and ERROR light, your PIN is expired. You need to renew your SentriCard^®. Your can do this at the property by following the "CARS" instructions below.

1. To generate a renewal code, call CARS at 877-736-8745 and select Option #2. CARS is available 24 hours a day, 7 days a week.

2. CARS will prompt you to enter your SentriCard^® serial number and PIN.

3. Follow the prompts in CARS to generate a renewal code.

4. Once you have the renewal code, insert your SentriCard^® into the lockbox. Do not enter your PIN. On the keypad, press FUNC + 0 + Renewal Code (obtained from CARS) + ENT.

If the lockbox was able to renew your SentriCard^®, it displays the READY light. To access the key compartment or perform other functions, re-insert your SentriCard^® into the lockbox. When the lockbox displays the CODE light, enter your PIN and press ENT.

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