SentriLock Q & A

1. Use the SentriLock Card Utility to customize a lockbox. Insert your SentriCard^® into the card reader attached to your PC or your Broker's office PC. The SentriLock Card Utility will display the Login window. If the SentriLock Card Utility does not display the Login window, click Start | Programs | SentriLock Card Utility | SentriLock Card Utility. The SentriLock Card Utility will detect your ID and fill in the SentriLock ID field automatically. Enter your password in the Password field. Click Login to access the Main Menu window.

   Note: If the SentriLock Server prompts you to select a user permission, you can select either your Broker or Agent permission. Select your Broker permission to turn on call before showing mode on one of your Agent's lockboxes. Select your Agent permission to turn on call before showing mode on one of your lockboxes.

2. From the Card Functions pane, click Customize a Lockbox.

3. Use the Select Lockbox window to select the lockbox. You will turn on call before showing mode on the lockbox you select. Click the serial number of the lockbox to continue.

   If you are a Broker, this window displays your lockboxes and your Agent's lockboxes. If you are an Agent, this window displays all of your lockboxes and your team member's lockboxes.

4. You can use the fields and check boxes on the Custom Lockbox Settings window to customize the various codes and settings on the lockbox you selected. To turn on call before showing mode, check the Always Require Call Before Showing check box. The Call Before Showing Code field displays the static CBS code a showing Agent could use the access the lockbox. You can edit the code in this field.

   Note: If you check the Auto Reset to Defaults After Shackle Release check box, removing the shackle may cause the lockbox to lose any custom settings you selected. However, your lockbox may not lose its custom settings. If you remove the shackle within 24 hours of using Customize a Lockbox, the lockbox will retain the custom settings you selected. This gives you time to customize the lockbox and hang it on your listing's door knob. When a lockbox loses its custom settings, it reloads the settings from the Agent Default Lockbox Settings window.

5. Click the Select button next to the Listing field. You can use the Select Listing window to select the listing you are customizing the lockbox for. The SentriLock Server does not require you to select a listing.

6. When you finish making changes, click Finish. The SentriLock Card Utility will display the SentriCard Successfully Written window.

7. The SentriCard Successfully Written window instructs you to insert your SentriCard^® in the lockbox. When you insert your SentriCard^® into the lockbox, you update the lockbox with the information from the Custom Lockbox Settings window. You will not enable call before showing mode until you insert your SentriCard^® into the lockbox.

If you want to turn on call before showing mode on another lockbox, repeat these steps.

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