SentriLock Q & A

Lockbox Access

Any time someone uses their SentriCard^®, contractor code or 1 day code to access the key compartment of a lockbox, the lockbox and SentriCard^® records certain access information.

You can view this information in several ways. If you are an Agent and the owner of the lockbox or the owner's card team member, you can view the Access Report. The Access Report displays the date and time anyone accessed the lockbox. If an Agent accessed the lockbox, the Access Report displays the Agent's name, company, phone number and e-mail address. The Access Report also indicates if someone used a contractor or 1 day code to access the lockbox.

If you are a Broker, Agent, Office Staff, or Association user, you can view the Lockbox Access Log. Both the Access Report and the Lockbox Access Log display the same access information.

When an Agent accesses a lockbox and renews their SentriCard^®, the SentriLock Server updates both the Lockbox Access Log and the Access Report with access information from the Agent's SentriCard^®. You can also download the Audit Log from a lockbox. When you download the Audit Log you're downloading up-to-the-minute access information from a lockbox to your SentriCard^®. If an Agent hasn't renewed their SentriCard^®, you won't see access information on either the Access Report or the Lockbox Access Log. However, if you download the Audit Log you will download up-to-the-minute access information from the lockbox.

For convenience, the email address of the showing agent is included in the Access Report. You are able to then send the showing agent a showing follow-up request.

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